Queue and appointment management software for busy service locations.

Problem

People waste billions of hours each year waiting in lines and lobbies, while service organizations lose billions in efficiency as staff manage tasks that could be automated. Legacy queue tools are rigid, inaccessible, and erode trust. Institutions need digital solutions that ensure fairness, compliance, and efficiency.

Solution

WaitWell is a SaaS solution that powers modern service delivery with configurable queue, appointment, and workflow management, backed by analytics that help teams improve so service organizations don’t collapse under the weight of mismanaged demand.

Features include:

• Queue management: Digital waitlists and mobile check-ins

• Appointment management: Online booking, synced calendars

• Staff scheduling

• Virtual service integration

• Real-time analytics and dashboards

• CRM, EMR, and SIS integrations

• Customizable, high-standard security and data governance

Traction

• 20M+ users served.

• Customers across the US and Canada in government, healthcare, telecoms, banking, retail and higher ed.

Business model

• SaaS subscription

  • From $250/month.

  • Enterprise and campus tiers.